For hand delivered items – such as local school uniform items, we usually hope to deliver within 3-5 days, however at times of peak demand (for instance around the summer holidays) this can become around 2 or 3 weeks. Don’t worry – we know your child needs these items for school and if there is any problem we will contact you. Thank you for your patience at these busy times – your order means a lot to us and we will make sure you receive it.

FREE Delivery is available as an option when you spend over £20, below that we operate a home delivery service for £4.00. Alternatively you can chose the free pickup from our Letchworth shop option – we will email or text you when your order is ready.

Many items are hand delivered, we are also happy to leave items with a neighbour or a safe place or store your order to one side (for instance if you are on holiday). We tend to group deliveries in a similar area for greater efficiency.

In the event of an urgent ‘Mum/Dad I’ve lost my….’ we’ll always do what we can to help!